Privacy Policy

Nexus Weather and Climate ("Nexus," "we," "us," or "our") provides weather, road, ocean, and related environmental intelligence products and services for business, government, and institutional customers. This Privacy Policy explains how we collect, use, disclose, and protect information in connection with our web application, mobile applications, and related services (collectively, the "Services").
This Privacy Policy applies to our web application, mobile applications, customer onboarding and account administration, customer-submitted operational and sensor data used within our platform, and related support, billing, and service communications.
Our Services are designed for business, government, and institutional users. We do not currently offer consumer-facing products. Our public marketing website does not currently collect personal information except as otherwise stated at the point of collection.

1. INFORMATION WE COLLECT

We collect information in the following categories:

A. Account and User Information
When customers are onboarded to the Services, we may collect:

Name
Business email address
Phone number
Account credentials, including an initial password that the user may later change

B. Usage and Analytics Information
We collect limited usage information about how authorized users interact with the Services, such as:

Pages viewed
Features used
General activity within the platform
User time zone

We use this information to understand product usage, improve the Services, support customers, and maintain platform performance.

C. Customer-Provided Operational, Asset, and Risk Data
Customers may provide or authorize the transmission of operational data to the Services, including:

Weather observations
Road observations
Ocean observations
Related sensor data, whether collected from customer-owned sensors or delivered through approved hardware partners
Locations of operational assets
Weather thresholds, alerting criteria, and other risk settings
Decision-support configurations, risk analytics inputs, and related operational preferences
Information about weather risks to customer operations

We use this information to power the platform, assess weather-related risks to customer operations, improve the user experience, and improve the accuracy and usefulness of our analytics, forecasts, alerts, and related service outputs.

D. User-Generated Content and Messaging
Authorized users may create, enter, and distribute content through the Services, including simple or complex messages, operational communications, alerts, and related instructions intended for downstream stakeholders within their organization.
We collect and process this content as necessary to provide the messaging, dissemination, collaboration, and operational coordination features of the Services.

E. Billing and Transaction Information
We process payments through HubSpot and may also receive payment by check. Depending on the payment method, billing-related information may be collected and processed in connection with invoicing and payment administration.

2. INFORMATION WE DO NOT CURRENTLY COLLECT

At this time, our mobile applications do not currently collect device geolocation, including:

Precise device location
Approximate device location
Advertising identifiers for advertising purposes

However, customers may provide location-related operational information, such as the locations of assets or facilities, as part of their use of the Services.
If our data practices change in the future, including if we enable location-based features or device-based location collection, we will update this Privacy Policy and any required platform disclosures.

3. HOW WE USE INFORMATION

We use information we collect to:

Provide, operate, maintain, and support the Services
Onboard users and administer customer accounts
Authenticate users and help secure access to the platform
Analyze usage of the Services and improve functionality and performance
Process customer-submitted operational, asset, environmental, and risk-related data
Assess and communicate weather-related risks to customer operations
Generate platform insights, recommendations, decision-support outputs, and related analytics
Enable users to create, manage, and disseminate operational messages and alerts to downstream stakeholders within their organizations
Communicate with customers about service issues, support matters, updates, and account administration
Process billing and payments
Protect the security and integrity of the Services
Comply with applicable legal, regulatory, or contractual obligations

We may also use customer names or logos in marketing materials, on our website, or in business discussions only with the customer's permission.

4. HOW WE DISCLOSE INFORMATION

We do not sell personal information.
We do not share customer personal information or customer data with third parties outside Nexus except as necessary to operate our business or comply with legal obligations.
We may disclose information in the following limited circumstances:

A. Service Providers
We may share information with service providers that perform functions on our behalf, such as hosting, billing, payment processing, communications, technical support, or infrastructure services. These parties are authorized to use information only as necessary to provide services to us.

B. Hardware and Data Integration Partners
Where customer data is delivered through a hardware or integration partner approved by the customer, we may receive and process that data as part of providing the Services.

C. Legal and Safety Reasons
We may disclose information if required to do so by law, regulation, legal process, or governmental request, or where we believe disclosure is necessary to protect the rights, property, safety, or security of Nexus, our customers, users, or others.

D. Business Transfers
If Nexus is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar corporate transaction, information may be disclosed as part of that process subject to appropriate confidentiality and legal safeguards.

5. ANALYTICS

We collect usage analytics about pages visited and features used within the Services. We use this information to understand adoption, improve workflows, troubleshoot issues, and enhance the customer experience.
Our analytics practices are intended to be limited to business purposes related to operating and improving the Services. We do not use in-app analytics for consumer advertising purposes.

6. CUSTOMER DATA AND PLATFORM DATA PROCESSING

Our customers may submit environmental, operational, and risk-related data through the Services. This may include data from customer-owned sensors, hardware partners used by the customer, locations of assets, weather thresholds, decision-support preferences, risk analytics inputs, and operational messaging created by authorized users.
We process this information to:

Deliver the Services
Assess weather and environmental risks affecting customer operations
Present data, alerts, recommendations, and insights within the platform
Support customer decision-making and operational planning
Enable internal communications and dissemination of messages to downstream stakeholders designated by the customer
Improve usability and service quality
Improve the accuracy, relevance, and usefulness of our analytics and related outputs

To the extent we process data on behalf of a customer, we do so subject to our agreements with that customer.

7. DATA RETENTION

We retain information only for as long as needed to provide the Services, fulfill contractual obligations, maintain appropriate business records, resolve disputes, enforce agreements, and comply with applicable law.
If a customer offboards from the Services, we delete that customer's data from our database promptly in accordance with our internal offboarding procedures, unless retention is required by law or for a legitimate business purpose such as resolving an outstanding dispute or completing a financial or legal obligation.

8. DATA SECURITY

We use reasonable administrative, technical, and organizational measures designed to protect information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. INTERNATIONAL USERS

Nexus is based in the United States but offers Services globally. If you access the Services from outside the United States, please note that your information may be transferred to, stored in, and processed in the United States or other jurisdictions where we or our service providers operate.
By using the Services, where permitted by law, you acknowledge that your information may be processed in jurisdictions that may have different data protection laws than your home jurisdiction.

10. CHILDREN'S PRIVACY

Our Services are intended for business, government, and institutional use and are not directed to children. We do not knowingly collect personal information from children, and we do not provide products or services for children.
If we learn that we have collected personal information from a child in violation of applicable law, we will take appropriate steps to delete that information.

11. YOUR CHOICES AND RIGHTS

Depending on applicable law and your relationship with Nexus, you or your organization may have rights regarding personal information, such as the right to request access, correction, deletion, or restriction of certain processing.
Because many of our users access the Services through an employer, government agency, or other customer organization, requests relating to account information or customer-controlled data may need to be directed through the relevant customer organization first.
To make a privacy-related request, please contact us using the information below.

12. PASSWORDS AND ACCOUNT ACCESS

We initially provision accounts for customer users and may set an initial password during onboarding. Users may change their passwords after setup. Users are responsible for maintaining the confidentiality of their credentials and for notifying Nexus or their organization if they believe their account has been compromised.

13. THIRD-PARTY SERVICES

The Services may rely on third-party platforms or providers for certain operational functions, such as billing, payment processing, hosting, communications, or security features. In the future, we may also enable platform-level authentication features such as biometric login options made available by device operating systems.
Use of any third-party feature may also be subject to that third party's own terms or privacy practices.

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our Services, legal requirements, or business practices. When we do, we will revise the "Last Updated" date above. If changes are material, we may provide additional notice as appropriate.

15. CONTACT US

If you have questions about this Privacy Policy or our privacy practices, please contact us at:
Nexus Weather and Climate
Email: info@nexuswxc.com